Privacy Policy

Drop Taxi One ("we", "us", "our") operates www.droptaxione.in and provides one-way drop taxi, round-trip and outstation cab booking services across Tamil Nadu. We also operate the Drop Taxi One Driver mobile application ("Driver App") for registered drivers.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you use our website, booking services, or Driver App.

1. Information We Collect

Website and Customer Booking

When you use our website or booking/enquiry forms, we may collect:

• Name
• Phone number
• Email address, if provided
• Pickup location
• Drop location
• Travel date and time
• Selected vehicle type
• Booking and enquiry details

Driver App

When a driver uses the Drop Taxi One Driver App, we may collect:

• Driver name and phone number
• Driver account and login information
• Vehicle and driver-related information provided during registration
• Booking and trip information
• Pickup and drop details related to assigned trips
• Location information when required for driver operations, trip coordination, navigation, or booking-related services
• Device information required for app operation and security
• Information required to send push notifications

We collect only the information reasonably necessary to provide and operate our services.

2. How We Use Your Information

We may use collected information to:

• Process and manage taxi bookings
• Connect customers with drivers
• Assign and manage trips
• Provide pickup and drop information
• Contact customers or drivers regarding bookings
• Send booking, trip and service notifications
• Provide customer and driver support
• Verify and manage driver accounts
• Improve the reliability, security and performance of our services
• Prevent misuse, fraud or unauthorized access
• Maintain necessary business and legal records

3. Location Information

The Driver App may use location information to support driver-related services such as:

• Trip coordination
• Pickup and drop assistance
• Booking management
• Driver availability and operational support
• Navigation-related functionality

Location access is used only when necessary for the relevant app functionality.

Depending on your device settings and the app's functionality, location access may be available while the app is in use or, where required for an active trip or service, in the background.

You can manage location permissions through your Android device settings. Disabling location access may affect certain Driver App features.

4. Information Sharing

We may share relevant information with:

• Drivers or customers involved in a booking or trip
• Service providers that help us operate our website or mobile application
• Technology and infrastructure providers used for notifications, analytics, security or app functionality
• Government authorities or other parties when required by applicable law

We do not sell or rent personal information to third parties for their own marketing purposes.

5. Firebase and Push Notifications

The Driver App may use Firebase services, including Firebase Cloud Messaging, to send push notifications such as:

• New booking notifications
• Trip updates
• Service announcements
• Important account or app notifications

Firebase may process certain technical information required to deliver notifications and operate the service.

6. Payments

We do not collect or store payment card details through the Driver App or website unless specifically stated for a particular payment service.

Where a third-party payment provider is used, payments may be processed directly by that provider and are subject to that provider's applicable privacy policy and terms.

7. Cookies and Analytics

Our website may use cookies and analytics technologies, including Google Analytics and Google Ads technologies, to understand website traffic, improve our services and measure advertising performance.

These technologies may collect information such as browser information, device information, pages visited and general interaction information.

You can manage or disable cookies through your browser settings.

8. Data Storage and Retention

We store personal information only for as long as reasonably necessary for:

• Providing our services
• Managing bookings and trips
• Customer and driver support
• Dispute resolution
• Security and fraud prevention
• Legal, regulatory and accounting requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Third-Party Services

Our website and Driver App may use third-party services for functions such as hosting, analytics, notifications, security and payment processing.

These third-party providers may process information according to their own privacy policies and applicable terms.

11. Children's Privacy

Our services are intended for adults and individuals who are legally permitted to use taxi booking and driver services.

We do not knowingly collect personal information from children for the purpose of creating driver accounts.

12. Your Rights and Choices

Depending on applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw certain permissions, where applicable
• Ask questions about how your information is used

Some information may need to be retained when required for legal, security, accounting or dispute-resolution purposes.

13. Account and Data Deletion

If you are a Driver App user and want to request deletion of your account or associated personal information, you can contact us using the details below.

We may need to verify your identity before processing a deletion request.

Certain information may be retained where required by law or reasonably necessary for legitimate business purposes such as fraud prevention, dispute resolution or legal compliance.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

DROP TAXI ONE
Phone / WhatsApp: +91-8778604136

Website: www.droptaxione.in

For privacy-related requests, please mention that your request concerns the Drop Taxi One Driver App where applicable.